Terms and Conditions
How these terms apply
By using this site and communicating with Maxon Partners, you acknowledge these terms, except where different terms are formally signed. The site presents Maxon Partners"s services in Logistics & Field Operations and how to contact them but does not form a contract. Submitting an enquiry signals your agreement to these conditions. Where a proposal is executed by both parties, it controls only points it specifically addresses, while these terms continue to bind all remaining aspects.
Receiving work
Deliverables are furnished per the proposal"s format and delivery specifications, normally via email to your stated address or a collaborative tool you designate. The completion schedule relies on prompt access to necessary data and personnel; any access delays move dates back correspondingly. After seven days from delivery, items are deemed accepted unless a formal written objection concerning scope is received. We send deliverables to whichever address or shared space you nominated in your enquiry, and any request that goes beyond the agreed scope is handled as new work rather than as a defect in what was delivered.
Payment
Net payment terms are fourteen days from invoice date, except as stated in the proposal for alternative arrangements. Payment is registered upon receipt of funds in the designated bank account. If unpaid after a formal reminder, work may cease and dates may be deferred. Disputes must be submitted in writing within ten days; undisputed portions remain due on the original schedule. The account named on the invoice is the only place a payment can be credited to count as received, and any dispute over an amount must be specific and raised before the ten-day window closes to keep the rest of the invoice on schedule.
Fourteen-day cancellation
Under EU consumer protection rules, if you are a consumer you have fourteen days from signing to cancel the engagement without giving grounds. To withdraw, send notice to info@maxonpartne.co.uk before this deadline passes. Any work we undertake during the withdrawal period at your request must be paid for through the date of your withdrawal. Please note that commercial entities and business-to-business engagements do not receive this statutory protection.
Starting an engagement
Sending an enquiry is not placing an order or agreeing to anything. Work only begins when both parties sign a proposal that sets out the scope, timeframe, budget, and people. Neither party is bound before this step, and either may stop talking at any time. We typically reply to enquiries within two working days with a suggested next step or notice that the work is not what we offer.
Liability scope
Services meet professional care standards, yet outcomes contingent on your choices, external systems, or economic factors are not guaranteed. Liability is capped at fees received and limited by insurance. We exclude liability for secondary losses, forgone earnings, or non-operated system failures. Liability limitations apply where permitted. Systems operated by a third party, including anything you host yourself, are excluded from our liability entirely, since we cannot inspect or control their security.
Services
Our Logistics & Field Operations practice delivers Route pulse review, Dispatch checklist, Warehouse handoff map, Crew timing board. Each undertaking commences with a direct assessment of the presenting question, advances through organized sessions, and terminates with deliverables the client may use independently. The proposal determines scope, frequency, and timeline; anything beyond that scope demands separate discussion and agreement in advance. We accept only work our senior professionals can execute hands-on, and constraints are surfaced at inquiry time, never post-signature.
Payment and costs
Fees are stated in the proposal exclusive of value-added tax, which is added at the statutory rate where the law requires it. Prices are fixed for the duration of the engagement named in the proposal and reviewed only at agreed checkpoints. Where an engagement is cancelled after signing, work already performed is invoiced in proportion to the fee. Out-of-pocket expenses such as travel are agreed in advance, itemised, and passed on at cost. Currency, payment schedule, and invoice address are settled in the proposal so that no fee question is left open once work starts.
Definitions
These definitions hold: Maxon Partners established in Shirleytown means "we" and "the practice"; "you" means the person or organisation enquiring or entering engagement; "enquiry" is any message through the form or to info@maxonpartne.co.uk; "engagement" is work confirmed by a signed proposal stating its nature, schedule, and payment; "deliverable" is work product (written or recorded) in the proposal; "record" is all documentation Maxon Partners maintains of all decisions and exchanges. Statutory citations refer to law as of that date.
How disputes are settled
These terms and engagements operate under Shirleytown law, except that consumer protections of your country apply if you are a consumer. Disputes are addressed through dialogue initially. The European Commission"s online dispute forum at https://ec.europa.eu/consumers/odr/ is available to consumers. Contacting info@maxonpartne.co.uk directly is usually quickest. Choosing Shirleytown as the governing seat reflects where the practice is registered; it does not remove protections that apply automatically to consumers elsewhere.