FAQ

Common questions

What happens if an order misses the dispatch cutoff?

It ships next business day, and we flag it in your daily report so it's never a surprise at reconciliation.

Can we get a dedicated coordinator?

Yes, accounts above a set monthly volume get a named coordinator rather than a shared support queue.

How do you handle inventory discrepancies?

Cycle counts catch most discrepancies early; anything unresolved gets a written exception report the same day it's found.

Do you work with our existing freight carriers?

In most cases yes — we coordinate across carriers and can include your existing accounts in the consolidated tracking view.

Details

Before you get in touch

Before you get in touch presents {company}'s strategy for turning Logistics & Field Operations into snap judgments.

Consult before you get in touch to review territory, set boundaries, and prepare the next phase in Shirleytown.

Reconcilable reporting

Every disposition and dispatch report is written to match against your own records, not just ours. This approach suits before you get in touch in particular.

Carrier-agnostic by design

We book the carrier that fits the lane, not the one that's easiest for us to default to. This approach suits before you get in touch in particular.

Honest about the 1%

A high accuracy rate still means real errors at volume — we tell you what happens to them. This approach suits before you get in touch in particular.

Three hubs with next-day inter-hub transfer

before you get in touch benefits from Three hubs with next-day inter-hub transfer showing the route forward until Maxon Partners takes over.

Same-day dispatch on orders in before cutoff

before you get in touch benefits from Same-day dispatch on orders in before cutoff showing the route forward until Maxon Partners takes over.

A written monthly performance report per account

before you get in touch benefits from A written monthly performance report per account showing the route forward until Maxon Partners takes over.

Outgrowing your current setup?

Find out honestly if we're the right fit

Get a written capacity assessment before committing to anything, not just a verbal yes. Choose faq review as your starting point and progress from there.